Web1hr 14m. 5 handouts. Metrics-Based Process Mapping (MBPM)—developed by Mike Osterling and Karen Martin—is a tactical-level mapping approach that enables … Web1 nov. 2016 · Developing performance metrics usually follows a process of: Establishing critical processes to meet customer requirements (This helps enterprises with developing manageable metrics.) Identifying specific, quantifiable outputs of work from the identified processes in step 1. Establishing targets against which results can be scored

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